Our outstanding support staff is always here for you, serving as an extension of your scholarship team.
Our Proven
SpringBoard Process
If previous software implementations have made you wary about going through the process again, let us reassure you: our implementation process is usually described as “no big deal”. We’ve carefully structured our SpringBoard implementation experience to make it
as simple and carefree for you as possible.
We train you using your real data, so all of your scholarships are set up exactly the way you want once training is over. The whole process takes about two to four months, on average. During that time, we’re doing all the data entry, so you can keep on managing scholarships exactly the way you always have - no interruptions.
All told, you’ll personally spend about just a few hours on AwardSpring implementation, broken up into super-manageable
one-hour and half-hour meetings over the course of a few months.
Up and Running in
Six Easy Steps
Kick Off Call
Meet your implementation manager.
Review you site URL, award cycle dates, and discuss and review your implementation plan, including configuration of addition services.
Data Verification
Familiarize your manager with your unique process.
Your expert Implementation manager will ensure that the information provided to us is interpreted and implemented in a way that meets your process needs.
Administrative User Training
Become the expert.
Review your site URL, award cycle dates, and discuss and review your implementation plan, including configuration of additional services.
Site Inspection
Review your configured scholarships and application.
Go through a collaborative review of your site with your Implementation Manager, who will provide you with best practice tips.
Grand Tour
Your site has been fully configured!
Work with your Implementation Manager to finalize customizations in preparation for your award cycle's opening day.
Go Live!
Watch the applications roll in!
Meet Your Ongoing
Support Team
Julie Semyck
Customer Success Manager
Jill Murphy
Director, Client Services
Traci Richards
Support Manager
Lora Barber
Implementation & Training Specialist
Marina Pavicevic
Support & Training Specialist
Samantha Lucas
Implementation & Training Specialist
Milan Bhatnagar
Support & Training Specialist
Sheri Kennedy
Implementation & Training Specialist
Once your simple, painless SpringBoard Implementation process is over, you’re a newly minted AwardSpring expert. But if you ever have a question or need help after your first cycle,
we’ll be here for you to:
- Answer your questions on the platform, your program, best practices, and more
- Train new scholarship team members and reviewers
- Optimize your program with our years of experience building applications, cycles, and scholarship requirements
- Build custom reports so you can track progress against institutional goals
- Process new feature ideas or requests to improve your experience
- Host regular webinars on a range of topics
