Alex Stepien
CEO · AwardSpring
On-Demand Webinar · Recorded September 1, 2026
Donor Experience: A First Look
Alex Stepien, CEO, walks through Donor Experience live: the donor's own portal, impact reports worth keeping, and the thank-you loop that connects them. Available September 2026.
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Alex Stepien
CEO, AwardSpring
What’s in the walkthrough
Most donors give once and never hear what happened next. Four out of five first-time donors don’t give again, and replacing a donor costs roughly five times what keeping one does. Donor Experience is built to close that gap, and this session shows it working:
Every donor gets a major gift experience.
A personal portal of their own, secure and unique to each donor, that shows the story of what their giving did.
Impact reports worth keeping.
Built in a simple editor from the records your team already has, in your institution's brand, ready for print or digital.
The thank-you loop, automated.
Student thank-yous collected on a schedule, reviewed with AI assistance, and nothing goes out without your approval.
Consent and control throughout.
Release and consent collected natively in the awarding experience, and snapshot publishing so donors only ever see what you have signed off on.
The live demo.
Alex builds impact reports and opens a real donor portal on production, unscripted.
Chapters
Jump to a chapter in the recording.
- 2:30Welcome and why we built it
- 4:40The donor retention problem: attention thins below the top of the pyramid
- 6:30The math: four out of five first-time donors never give again
- 7:45The content factory: collecting, assembling, and delivering by hand
- 12:20The vision: every donor gets a major gift experience, without adding headcount
- 13:20Where Donor Experience sits in the Fund Platform
- 16:00Live demo: the thank-you loop and automation
- 19:40Live demo: building impact reports and letters
- 23:38Live demo: the donor portal, publish modes, and a real donor view
- 26:49The ethos: nothing donor-facing goes out unapproved
- 28:20What's coming next
- 30:30Getting started, and September's webinars
Speaker
