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Managing Incomplete Scholarship Applications

Cass Montemagni & Jill Murphy • Feb 12, 2019

Switching from a paper process to an online process can reveal a challenge that you may not have dealt with before: incomplete applications. With an online process like AwardSpring, you can see who has started, but not yet submitted, a scholarship application. That gives you an opportunity to help those students submit before your deadline, ensuring that you have plenty of qualified applicants to choose from during the review process.

There are a few reasons why students don’t finish their applications, including:

- Students have technical difficulties that prevent them from completing their applications.

- After beginning an application, they take a break to work on essays or other sections that require more thought and effort.

- Students decide they aren’t good candidates for the scholarship(s) and abandon their applications.

- With most sections completed, students wait for required documents from a third party before submitting.

- Students step away from their applications and simply forget to return.

You can alleviate the problems faced by most of the students described above by planning to take some concrete steps before, during, and at the very end of your application window.

BEFORE YOUR APPLICATION WINDOW BEGINS

Make your application easy to complete. The very best way to ensure that students actually finish applying is to make it as easy as possible for them to do so! Check out our Universal Application Best Practices for guidance on how to optimize your application for students.

Offer students a way to get in touch if they have questions or problems. Make sure that your contact information is readily available on any flyers, websites, or social media posts that advertise your scholarships. You can also include your contact information within your online application, in case students have trouble as they apply.

DURING YOUR APPLICATION WINDOW

Run the AwardSpring Student Answers report.  AwardSpring’s Student Answers report will tell you which applicants have started and not yet finished their applications, along with the specific questions that have not yet been answered. Consider running the report halfway through your application cycle and again a couple of weeks before the application deadline to see what questions are holding students up. It’s common for essays to be completed last; it’s less common for basic demographic questions to keep students from submitting. If straightforward sections are incomplete, you may have confusing instructions in your application.

Check your dashboard when you log in.  Your dashboard can also alert you to application problems that are holding students back from submitting. Check for major discrepancies between the number of applicants and the number of completed applications in your dashboard. If you’re approaching your application deadline with less than 50% of applications submitted, it’s time to investigate what the problem is.

Email your stragglers.  We recommend sending out just one or two emails to remind students that their applications aren’t yet complete. If you send more than a couple of emails, you may find that applicants begin ignoring your messages, so make them count! Your last reminder email should go out at least a week before your deadline, so that students have plenty of time to track down documents or write essays.

AT THE END OF YOUR APPLICATION WINDOW

Run - and save - a Student Answers report one final time.  Since every institution has its own unique application process, typical completion rates vary. It’s best to track yours so that you have a benchmark for future award cycles.

Check for students that haven’t completed additional requirements. At the end of your application window, you may find that some students submitted their general application but haven’t yet completed the additional requirements for specific scholarships. Follow up with those students via email to encourage them to finish the final steps.

AwardSpring Blog

By Jill Murphy 08 Feb, 2024
The FAFSA Simplification Act has brought about significant changes to the financial aid landscape, ushering in a new era in the FAFSA application process. While you’re likely familiar with the details, let's take a moment to recap the key highlights of this transformative legislation. Key Changes: Transition to SAI: The cornerstone of the FAFSA Simplification Act is the replacement of the Expected Family Contribution (EFC) with the Student Aid Index (SAI). This shift aims to provide a more nuanced assessment of financial need, offering flexibility with SAI values, including the possibility of negative figures down to -1500. SAR to FSS: Another notable change is the rebranding of the Student Aid Report (SAR) as the FAFSA Submission Summary (FSS), reflecting the evolving nature of the application process. Negative SAI and PELL Grant Eligibility: One of the significant departures from the previous system is the allowance for negative SAIs. This change necessitates adjustments in how institutions package students for need-based aid. Additionally, PELL grant eligibility will now be determined using criteria separate from the FAFSA and resultant SAI, with the incorporation of IRS tax return data where feasible. As you embark to adapt these new protocols, it's essential to remain informed and proactive in navigating the evolving landscape of higher education finance. As an AwardSpring partner, we’ve made suggestions on how to leverage these changes to better support students on their educational journeys and ensure access to the opportunities they deserve. AwardSpring offers the following recommendations to guide institutions through this process: Recommendation #1: Expected Family Contribution (EFC) to Student Aid Index (SAI) The most consequential change to teams that are putting together Financial Aid packages or making scholarship awarding decisions are the EFC to SAI transition. We recommend you consider one of two options: Option 1: Re-label existing EFC fields as SAI to maintain continuity in data collection If you choose to re-label existing EFC fields, be mindful that doing so may impact historical data analysis, requiring a clear understanding by the consumers of any reports of the transition from EFC to SAI effective the date you make this conversion Option 2: Keep your existing EFC fields for historical purposes and create a new SAI field In this instance, you’ll need a thorough review of all of your qualifications and/or awarding decision-making processes to ensure SAI is being used and EFC is properly retired Notables: In the case where you’re using our SIS Integration feature, we’ll want to coordinate which path you’ve chosen so we can update the import process accordingly AwardSpring currently doesn’t allow our numeric fields to go negative creating a gap between the new SAI protocol and our existing numeric fields. We’ll be addressing this in a March, 2024 release so you can capture negative SAI values, if desired In either case, you’ll want to review scholarship qualifications tied to EFC and/or SAI, and ensure compatibility with the possibility of negative SAI values Recommendation #2: Student Aid Report (SAR) to FAFSA Submission Summary (FSS) Much like repurposing EFC for SAI in our first recommendation, you have another consideration with SAR vs. FSS: Option 1: Evaluate the option of re-labeling existing SAR upload fields as FSS to streamline data collection recognize that this adjustment repurposes the field, necessitating careful consideration of historical data interpretation Option 2: Alternatively, create separate fields to accommodate the transition, albeit with potential rework depending on your unique configuration and whether you utilize SIS Integration Recommendation #3: Other FAFSA Fields There’s more variability here since you may have a wide degree of fields to consider. You should tailor any changes based on the specific field type, whether it’s being used as a qualification, and whether you’d need to make corresponding changes in your SIS. Summary Proactive assessment and strategic adaptation of FAFSA-related questions are crucial to seamlessly transition to the new framework outlined by the FAFSA Simplification Act. By carefully considering these recommendations, you can ensure alignment with regulatory changes while maintaining efficiency and accuracy in financial aid processes. As always, if you’d like to talk with our expert staff, don’t hesitate to reach out to us at support@awardspring.com.
AwardSpring: The #1 Scholarship Management Software
By The AwardSpring Team 22 Sep, 2023
We're absolutely thrilled to announce that AwardSpring has clinched the prestigious #1 spot in the G2 report for Scholarship Management Software, but we didn't stop there!
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