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Why Usability Matters

Daniel Orofino • Aug 20, 2018

When evaluating scholarship management solutions, ease of use might be the most important factor to consider. The three main populations of people using the software - administrators, reviewers, and students - are quite diverse in age and technological savvy. An intuitive, well-designed user interface is essential to serving all users well and minimizing mistakes and frustrations.

AwardSpring was specifically designed to address ease-of-use concerns that we heard from our first customers. Here’s how the application is specially designed for each of our main user groups:

Administrators

We know that administrators come and go, so it’s essential that even brand-new users feel comfortable and confident using AwardSpring. Intuitive drag-and-drop functionality makes it simple to add or modify questions and add conditional logic for applicants. And since AwardSpring is designed for mobile, administrators can seamlessly switch between working on a desktop, laptop, and iPad.

Reviewers

Some reviewers are very tech-savvy; others, not so much. The reviewer’s AwardSpring experience was designed specifically for those who may be less comfortable with technology to make it as user-friendly as possible. There’s just one button to click on each page, so it’s impossible for a reviewer to get lost. Once an application is scored, scores are automatically saved and the next application is just a single click away, saving time and effort. And everything can be done on the reviewer’s preferred device.

"The usability of the program has helped empower our team and translates to serving our students well. It's efficient on multiple fronts. Even reviewers with no technology experience picked up on the process quickly due to how neat the system is." -Darren Echols, Director of Admissions, Lee University

Students

These days, students are generally very comfortable with devices and technology, but the scholarship application process may be a new experience. AwardSpring guides students through their applications step by step and automatically saves students’ progress after every answered question. Once a student completes an application, he or is is automatically applied to any other scholarships for which he or she is qualified. And of course, these tech-savvy students are able to use AwardSpring on any device they want!

"It is very user-friendly. And the web-based system allows me to access it from anywhere and help people on the go." -Rachel Debigare, Executive Director, The Education Foundation of Alachua County

How We Create Outstanding User Experiences

To ensure that the user experience is always top of mind, we ask ourselves two important questions before we design anything new: Where are there opportunities for mistakes or misunderstandings? What would the consequences of a mistake be for our end users? The answers to these questions drive our design decisions.

We use three techniques to make our application easy to use:

--Clear, simple language. We scrutinize all of the text in AwardSpring to ensure it is accurate, clear, and easy to understand.

--Additional explanatory text. In areas where there is a potential for confusion, we’ve included explanations that clarify the action about to be taken. Just click or tap on the question mark icon to reveal the explanatory text.

--Confirming important changes. When a user is about to make a disruptive or irreversible change, a pop-up confirmation box details the results of the action and asks the user to confirm that he or she wants to continue. This way, we reduce the risk of accidentally making a permanent change.

Creating an excellent user experience doesn’t happen by accident. It requires thousands of little decisions that seem individually inconsequential but result in a simple, understandable experience in the end. Every time we add a new feature, we have to consider how it fits into the administrator’s, reviewer’s, and student’s workflow. There is a significant development cost to building for usability first, but we wouldn’t do it any other way.

AwardSpring Blog

By Jill Murphy 08 Feb, 2024
The FAFSA Simplification Act has brought about significant changes to the financial aid landscape, ushering in a new era in the FAFSA application process. While you’re likely familiar with the details, let's take a moment to recap the key highlights of this transformative legislation. Key Changes: Transition to SAI: The cornerstone of the FAFSA Simplification Act is the replacement of the Expected Family Contribution (EFC) with the Student Aid Index (SAI). This shift aims to provide a more nuanced assessment of financial need, offering flexibility with SAI values, including the possibility of negative figures down to -1500. SAR to FSS: Another notable change is the rebranding of the Student Aid Report (SAR) as the FAFSA Submission Summary (FSS), reflecting the evolving nature of the application process. Negative SAI and PELL Grant Eligibility: One of the significant departures from the previous system is the allowance for negative SAIs. This change necessitates adjustments in how institutions package students for need-based aid. Additionally, PELL grant eligibility will now be determined using criteria separate from the FAFSA and resultant SAI, with the incorporation of IRS tax return data where feasible. As you embark to adapt these new protocols, it's essential to remain informed and proactive in navigating the evolving landscape of higher education finance. As an AwardSpring partner, we’ve made suggestions on how to leverage these changes to better support students on their educational journeys and ensure access to the opportunities they deserve. AwardSpring offers the following recommendations to guide institutions through this process: Recommendation #1: Expected Family Contribution (EFC) to Student Aid Index (SAI) The most consequential change to teams that are putting together Financial Aid packages or making scholarship awarding decisions are the EFC to SAI transition. We recommend you consider one of two options: Option 1: Re-label existing EFC fields as SAI to maintain continuity in data collection If you choose to re-label existing EFC fields, be mindful that doing so may impact historical data analysis, requiring a clear understanding by the consumers of any reports of the transition from EFC to SAI effective the date you make this conversion Option 2: Keep your existing EFC fields for historical purposes and create a new SAI field In this instance, you’ll need a thorough review of all of your qualifications and/or awarding decision-making processes to ensure SAI is being used and EFC is properly retired Notables: In the case where you’re using our SIS Integration feature, we’ll want to coordinate which path you’ve chosen so we can update the import process accordingly AwardSpring currently doesn’t allow our numeric fields to go negative creating a gap between the new SAI protocol and our existing numeric fields. We’ll be addressing this in a March, 2024 release so you can capture negative SAI values, if desired In either case, you’ll want to review scholarship qualifications tied to EFC and/or SAI, and ensure compatibility with the possibility of negative SAI values Recommendation #2: Student Aid Report (SAR) to FAFSA Submission Summary (FSS) Much like repurposing EFC for SAI in our first recommendation, you have another consideration with SAR vs. FSS: Option 1: Evaluate the option of re-labeling existing SAR upload fields as FSS to streamline data collection recognize that this adjustment repurposes the field, necessitating careful consideration of historical data interpretation Option 2: Alternatively, create separate fields to accommodate the transition, albeit with potential rework depending on your unique configuration and whether you utilize SIS Integration Recommendation #3: Other FAFSA Fields There’s more variability here since you may have a wide degree of fields to consider. You should tailor any changes based on the specific field type, whether it’s being used as a qualification, and whether you’d need to make corresponding changes in your SIS. Summary Proactive assessment and strategic adaptation of FAFSA-related questions are crucial to seamlessly transition to the new framework outlined by the FAFSA Simplification Act. By carefully considering these recommendations, you can ensure alignment with regulatory changes while maintaining efficiency and accuracy in financial aid processes. As always, if you’d like to talk with our expert staff, don’t hesitate to reach out to us at support@awardspring.com.
AwardSpring: The #1 Scholarship Management Software
By The AwardSpring Team 22 Sep, 2023
We're absolutely thrilled to announce that AwardSpring has clinched the prestigious #1 spot in the G2 report for Scholarship Management Software, but we didn't stop there!
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